Payment and Returns
This page provides information on payment methods available at Sumidaya Online Store and our return/exchange policy. We've summarized the key points in an easy-to-understand way so you can shop with confidence.
Credit Cards
Payment Fee0 yen
We accept major credit card brands. Payment installments and closing dates are subject to the terms of each credit card company. You may not be able to use this service depending on the credit screening results.
＜Important Notes＞
- You cannot use a credit card under a name different from the orderer's. If you need a receipt in a corporate name or have other circumstances, please consult us in advance.
- Depending on the usage situation, we may ask you to change to another payment method.
- We may ask for identity verification (e.g., phone confirmation).
- Card numbers are transmitted encrypted with SSL.
- We do not issue usage slips. Please check your credit card company's statement for details.
PayPay (Online Payment)
Payment Fee 0 yen
At the end of the order process, you will be redirected to the PayPay payment screen. If you are using a smartphone, the app will launch; if you are using a PC, please scan the displayed QR code with your smartphone's PayPay app to make the payment.
- Select PayPay as the payment method in your cart.
- Complete the payment according to the displayed instructions.
- After we confirm payment, we will arrange for shipment.
- Inventory is not secured until payment is completed. Closing or returning your browser may invalidate your order.
- If an error or timeout occurs during payment, please place your order again or use another payment method.
- Changing the payment method after placing an order is not possible due to system limitations. If a change is necessary, you will need to cancel the order once and reorder.
Bank Transfer (Prepayment)
Payment FeeCustomer's burden (bank's prescribed fee)
After completing your order, please transfer the payment to the account below. We will ship after confirming your payment. If you are in a hurry, please consider other payment methods.
- Bank Name: Hiroshima Bank
- Branch Name: Kurose Branch (HIROSHIMA GINKO KUROSE SHITEN)
- Account Number: Ordinary 3173914
- Account Holder: KATAOKA SHUHAN (KA)
※ Please be sure to include your "order number (digits only)" after the remitter's name.
- The transfer deadline is within 7 business days after your order. If payment is not received by the deadline, the order will be canceled.
- Bank transfer fees are borne by the customer.
- Please be careful not to make a mistake in the amount. If a refund occurs, the refund amount will be the amount after deducting the transfer fee.
- Inventory is secured upon payment confirmation (popular items may sell out).
NP Kakebarai (for corporate and sole proprietor customers)
Payment FeeFree
This is a postpaid payment method with a monthly closing at the end of the month and payment due at the end of the following month. Invoices will be delivered by email. Bank transfers are accepted for payment.
- Credit screening is required for use (screening and billing by Net Protections, Inc.).
- The invoice issuer name and format are subject to the company's regulations.
You can check the specifications, credit, and invoice issuance flow for NP Kakebarai on the operating company's website.
View Service Page →atone Postpaid (Convenience Store/Account Transfer)
Payment FeeA billing fee will only be incurred in the month of use.
For details, please see the official atone page .
atone is a convenient postpaid payment method that doesn't require a credit card and earns you points.
Accumulated points can be used for atone purchases.
Postpaid (Convenience Store/Bank ATM)
※ Please check the official atone page for detailsPostpayment fee 209 yen (tax included)
This is a safe and easy "postpaid" payment method where you can pay at convenience stores or bank ATMs after your order is completed.
You can use it with just your mobile phone number and email address.
・The day after your order is confirmed, you will receive the necessary payment numbers via email and SMS. Please pay at a convenience store or bank ATM (Pay-easy) within 10 days.
■Important Notes
・Payment will be requested by Net Protections, Inc. according to theirTerms of Use.
・For details, please refer to theofficial page.
Receipts and Documents
If desired, you can issue a receipt from My Page or your order confirmation email. If you have specific recipient or item details for the receipt, please enter them in the remarks field when placing your order.
- If you require a qualified invoice (invoice system), please notify us in the remarks field.
- For postpaid payments, the receipt or payment slip from the collecting agency serves as the official receipt.
Return and Exchange Policy
If there are any defects such as damage, defilement, or incorrect delivery caused by our store, please contact us with photos. After confirming the condition, we will promptly arrange for an exchange or refund (shipping costs will be borne by us).
When contacting us, please provide your orderer name, order number, and photos of the defective parts.
Due to the nature of food and alcoholic beverages, we do not accept returns due to customer's convenience, even if unopened. We appreciate your understanding.
- Opened or used products are not eligible for return.
- Products for which a considerable number of days have passed since delivery, or quality deterioration due to storage environment, are not eligible.
- Minor scratches or dents on outer packaging/labels are unavoidable during transportation and may not be eligible for exchange.
- Quality deterioration when products designated for refrigerated delivery are received via standard delivery may not be eligible.
※ We do not sell alcoholic beverages to minors. We appreciate your cooperation with age verification.
Contact Us
Please feel free to contact us with any questions. Our staff will guide you courteously.
- Contact Form
- Phone: Available during store business hours.
- LINE Official: Chat consultation is also available.
Receipts and Documents
If desired, you can issue a receipt from My Page or your order confirmation email. If you have specific recipient or item details for the receipt, please enter them in the remarks field when placing your order.
- If you require a qualified invoice (invoice system), please notify us in the remarks field.
- For postpaid payments, the receipt or payment slip from the collecting agency serves as the official receipt.
Return and Exchange Policy
If there are any defects such as damage, defilement, or incorrect delivery caused by our store, please contact us with photos. After confirming the condition, we will promptly arrange for an exchange or refund (shipping costs will be borne by us).
When contacting us, please provide your orderer name, order number, and photos of the defective parts.
Due to the nature of food and alcoholic beverages, we do not accept returns due to customer's convenience, even if unopened. We appreciate your understanding.
- Opened or used products are not eligible for return.
- Products for which a considerable number of days have passed since delivery, or quality deterioration due to storage environment, are not eligible.
- Minor scratches or dents on outer packaging/labels are unavoidable during transportation and may not be eligible for exchange.
- Quality deterioration when products designated for refrigerated delivery are received via standard delivery may not be eligible.
※ We do not sell alcoholic beverages to minors. We appreciate your cooperation with age verification.
Contact Us
Please feel free to contact us with any questions. Our staff will guide you courteously.
- Contact Form
- Phone: Available during store business hours.
- LINE Official: Chat consultation is also available.